Significant Event Notice

Planned limited service period 25 November to 18 December

Information to help you plan ahead

We wanted to let you know that there will be a limited service period from 25 November 2022 to 18 December 2022 while we make some updates to the fund and transfer members from Christian Super into Australian Ethical Super. During this time members will have limited access to the Australian Ethical member portal and we won’t be able to process some transactions. Please read this communication carefully to understand what this means for you.

How will this limited service period affect you?

Between 25 November and 18 December 2022, you will have limited access to your super account online and some transactions won't be able to be processed.

Services that won’t change

• You will still be able to log-in to the member portal and see your account information. Your balance will be as at 24 November until the limited service period is completed.
  
  
• You will still be able to call us for assistance on 1800 021 227, 8.30am to 5.30pm AEST Mon-Fri.
  
  
• You will still be able to make non-financial requests such as change of personal details, insurance updates or applications for additional cover, claims and beneficiary updates which will continue to be processed as normal.
  
  
• We will continue to process benefit payments on the basis of Financial Hardship or Compassionate Grounds (subject to applications satisfying the regulatory requirements and certain limits). Please contact us for more information on the process to follow.

Services that won’t be available

• Members will not be able to submit online investment switches during the limited service period.
  
  
• Any investment switches, withdrawal requests or pension new member applications need to be received by Australian Ethical by the following dates:
  
  
  • 21 November 4pm AEDT for paper or digital forms
    
    
  • 23 November 4pm AEDT for online forms (in the member portal)

Otherwise, we will process and price your transactions after the limited service period.

Services that will have delayed processing

• We will continue to receive contributions and consolidations as usual, but these will not be processed or viewable in the member portal until after the limited service period.
  
  
• Importantly, all these transactions will be priced as per normal based on the date they were received.
  
  
• Month-end deductions, such as fees and insurance premiums, and superannuation benefits payment processing will be paused until the end of the limited service period.

If you need to make any changes to your account that may be affected by the limited service period, you may wish to make these prior to the dates provided above.

At the end of the limited service period

Once this period ends, normal functionality of the portal will be restored and the transactions noted above as being delayed will be processed as per usual. If there is any need to extend the limited service period, we will notify you in advance.

What do I need to do?

If you were planning on making changes or requesting investment switches or benefit payments from your account during the planned limited service period, then you may wish to do so as soon as possible.

If you weren’t planning on making any changes, then you aren’t required to take any action.

We realise that during this limited service period there will be a short window of time where your capacity to transact with us will be impacted. Rest assured your account is in good hands and you can always call us on 1800 021 227.