Significant Event Notice

Planned limited service period 25 November to 18 December

Information to help you plan ahead

We wanted to let you know that there will be a limited service period from 25 November 2022 to 18 December 2022 while we make some updates to the fund and transfer members from Christian Super into Australian Ethical Super. During this time members will have limited access to the Australian Ethical member portal and we won’t be able to process some transactions. Please read this communication carefully to understand what this means for you.

How will this limited access period affect you?

Between 25 November and 18 December 2022, you will have limited access to your pension account online and some transactions won't be able to be processed.

Your pension payments will not be impacted

Regular pension payments scheduled for 15 of November and 15 December won’t be impacted. In the unlikely event that the limited service period is extended, December pension payments will still be paid as normal on 15 December.

Services that won’t change

• You will still be able to log-in to the member portal and see your account information. Your balance will be as at 24 November until the limited access period is completed
  
  
• You will still be able to call us for assistance on 1800 021 227, 8.30am to 5.30pm AEST Mon-Fri
  
  
• You will still be able to make non-financial requests such as change of personal details, pension payment details and beneficiary updates which will continue to be processed as normal.
  
  

Services that won’t be available

• Members will not be able to submit online investment switches or lump sum withdrawals during the limited service period.
  
  
• Any investment switches or withdrawal requests will need to be received by Australian Ethical by the following dates:
  
  
  • 21 November 4pm AEDT for paper or digital forms
    
    
  • 23 November 4pm AEDT for online forms (in the member portal)

Otherwise, we will process and price your transactions after the limited service period.

Services that will have delayed processing

• Month-end deductions such as fees and lump sum withdrawal request processing will be paused until the end of the limited service period.
  
  

If you need to make any changes to your account that may be affected by the limited access period, you may wish to make these prior to the dates provided above.

At the end of the limited service period

Once this period ends, normal functionality of the portal will be restored and the transactions noted above as being delayed will be processed as per usual. If there is any need to extend the limited access period, we will notify you in advance.

What do I need to do?

If you were planning on making changes via your online account during the planned limited service period, then you may wish to do so as soon as possible.

If you weren’t planning on making any changes, then you aren’t required to take any action.

We realise that during this limited service period there will be a short window of time where your capacity to transact with us will be impacted. Rest assured your account is in good hands and you can always call us on 1800 021 227.