MetLife 360Health
Health support to help you thrive.
MetLife 360Health is a virtual wellbeing service designed to support you at every stage of life. Australian Ethical Super members and family~ get access to leading specialists, GPs, and mental health clinicians^ to assist with gaining greater confidence and clarity on medical concerns. This service is provided at no extra cost to you.
Personalised health support whenever you may need it
Expert medical opinion
Medical opinions from experts and specialist doctors who will review your medical files to provide their clinical opinion and treatment recommendations.
Mental health
Book an in-depth review^ or ask a mental health question and receive a response from an expert within 24 hours.
Nutrition, fitness and mobility
Book a nutrition consultation with a dietitian or seek advice and a personalised plan from an exercise physiologist to help with fitness or mobility.
Get expert advice tailored to your needs so you can feel your best every day.
Book your 360Health session
~ The term ‘family’ consists of children, partner, parents and parents in-law.
^ Mental health assist services only available to members aged 18 and above.
Award-winning care
Recognised as the Best Health & Wellbeing Program in 2023 and awarded Money Magazine’s 2024# Health & Wellness Cover of the Year.
# Money Magazine’s 2024 Consumer Finance Award for Health and Wellness Cover of the Year.
No. Members and their families~ can use the services regardless of whether they have submitted a claim.
These services are provided by Teladoc Health, a leading online care provider.
Yes, all services are confidential. The providers of 360Health services, Teladoc Health, will not share any medical reports without the member’s consent.
Teladoc Health will only provide aggregated de-identified information about the usage of the fund’s members adoption and utilisation of the services. Teladoc Health will not share details of a member’s report or the nature of the enquiry with the super fund or insurer without the member’s consent.
No. 360Health services are unlimited. Members can access the services as many times as they or their families~ need.
Unfortunately, the member and their family~ will lose access to 360Health. However, if they have initiated a case and then leave, their case will be seen through until completion.
~ The term ‘family’ consists of children, partner, parents and parents in-law.
The information provided is general information only and is not health or medical advice. If you have a health or medical concern, please seek professional medical advice immediately. 360Health services are not provided by way of insurance (including health insurance) and the provision of these services is not dependent on the occurrence of an insured event under the policy. All services except for Recovery Support are provided by Teladoc Health, which is a separate and independent entity to MetLife Insurance Limited, and MetLife will not be responsible for the nature or quality of services provided by it. Access to these services will be at MetLife’s reasonable discretion and is eligible for all MetLife Protect customers and eligible clients who have received a specific code to activate the service. MetLife reserves the right to reasonably discontinue or change the services at any time.