Change is complete
We’ve moved to a new Superannuation administration provider. Find out what you need to know about the transition and how you may be affected.
Thank you for your patience while we worked in the background to process transactions and migrate customer data to change our superannuation administrator.
We are excited to be able to launch our new member portal to our Super members. To ensure you have a smooth experience, we’re rolling out these invitations in phases so we can provide you with support every step of the way. Look out for an email from us with simple instructions on how to activate your portal access.
Some Super members are having difficulties accessing the new member portal and we apologise for this inconvenience and appreciate your patience.
In this transition, the core elements of Australian Ethical Super have not changed. Elements such as investing, ethics, and our contact centre have remained in the capable hands of the Australian Ethical team.
In the meantime, forms can be found here or please feel free to call us on 1800 021 227 8.30am to 5.30pm AEST/ AEDT Mon-Fri for any additional support. Please monitor this website for further updates.
Former Christian Super members won't be impacted
FAQs
Your current Member Number and Account Number haven’t changed, however our new administrator uses your Account Number as your identifier, instead of your Member Number. You can find your Account Number, which is 10 digits starting with '1', in your Annual Statement or your MyGov account.
You won’t need to re-enter any information. The new registry system will have all your details, documents and transactions recorded from the previous registry system.
You will need to set a new password as part of the activation process. You can choose any secure password, as long as it meets the set requirements.
If you didn't finish activating your member portal, go to 'login' and follow the prompts. You should pick up where you left off.
You can activate your new member portal by following the portal activation prompts on our website.
You only need one member portal account. All of your Australian Ethical Super and Pension accounts will now be linked.
The processing of these transactions into your account will start from 4 November 2024.
You will be able to see your Super balance in your new portal once you have received your activation email.
You can find your BPay details for contributions in your member portal.
- Login then go to ‘Transactions’
- Go to ‘Make a contributions’
- Your BPay details will be displayed
You‘ll be able to access your annual statements in your new portal once you have received your activation email.
Yes, we continued to actively manage your investments throughout this transition. The limitations are only related to transacting on your account and access to your member portal.
Still have questions?
You can call us on 1800 021 227 8.30am to 5.30pm AEST/ AEDT Mon-Fri, or view all frequently asked questions about Super, Pension and the new member portal below.
Your employer will be able to submit contributions to your account during the Limited Service period; however, there these will not be processed or viewable in the member portal until after the Limited Service period ends.
No. How you pay contributions for employees via your payroll system will not change during or after the transition. Please note that contributions paid during the Limited Service Period will not be processed or viewable in the member portal until after the Limited Service period ends.
No. All member accounts will be transitioned to the new administration system.
You can continue to submit new member requests; however, these will not be processed until after the Limited Service Period ends (including confirmation of member numbers).
No. Account numbers will remain the same.
No, your SG obligations remain the same. The processing of these contributions will take longer and will be visible to employees in the member portal after the Limited Service Period.
No. How you pay contributions for your employees will not change.
No. If you use the SuperChoice portal to pay contributions for your employees, you will see a refreshed layout, but your login and how you use the site will not change.
No, you can continue to use this employer portal.
Yes, AE Super will continue to have two USIs:
- AET0100AU – for all new members and existing members with member/account numbers starting with ‘1’ or ‘7’. Only these members with be impacted by this transition.
- CHR0001AU – for existing members with member/account numbers starting with ‘3’ or ‘4’.
Yes. All current TPAs will remain in place.
Access to the adviser portal will close from 1 October 2024. You can complete the adviser online registration form on our website now. However, you will not be able to access the new adviser portal until 4 November 2024. If it becomes operational earlier or if this date changes, we will inform you.
If we already have the necessary information to set you up in the new adviser portal, you will receive an email with activation instructions. If additional details are needed, we’ll ask you to complete a simple online form to register for portal access.
You will be able to view and report on the super and pension accounts of members if we have received a Third Party Authority (TPA) form dated 1 December 2023 onwards.
The TPA form dated 1 December 2023 onwards authorises online access for both the nominated adviser and their staff. Your new adviser portal allows advisers to grant and manage staff access to client accounts.
However, TPA forms dated prior to 1 December 2023 do not authorise online access for advisers’ staff.
If your client is not viewable in the new portal, they will need to complete and return a new TPA form to us.
The adviser online registration form will be available online following the Limited Service Period. You can complete and submit this form when it is available.
No, advice fee payments will not be affected during the transition.
However, starting in November, advice fee reports will no longer be delivered by email. Instead, you will access these reports through our new online portal. This change is designed to provide you with a more streamlined and secure experience.
Our new features may make it easier for you to use our services.
- There will be individual access for both you and support staff, with added roles for Practice Managers and Dealer Groups. You will be able to link and unlink yourself to support staff logins as well.
- You will have access to a graphical view of your clients’ account balances over time, and see their BPAY details.
- You can export transactions from your clients’ accounts, and view all correspondence issued to your member from 1 October 24.
- When you register for the adviser portal, you can log in with your email address. For added security, we use a multi-factor authentication process each time you log in, linked to your email and mobile number.