Our administration transition to GROW is progressing well, and we’re still on track to complete the transition and launch our new member portal in early November. 

• The portal is complete and final testing underway (although we’ll continue to release new features over time)
  
  
• Data migration is complete, with validation and testing underway  
  
  
• Systems integration is complete and testing underway 
  
  

What does this mean?

When a super fund transitions to a new administrator, it’s essentially moving its core member database and administration processes from one service provider to another.

This is a complex process, a bit like moving all your household belongings and setting up in a new house, making sure that everything is in exactly the same place, to the millimetre.   

What is a Super administrator?

It’s a third party provider used by most super funds to manage all the critical details of your superannuation account, such as your personal information, contributions, investment options, and benefit payments, as well as the online portal. It’s like the engine room that keeps everything running smoothly behind the scenes. 

We decided to switch Administration providers to get access to newer, more efficient technology that can provide our members with better service and experiences, and ability to build better features over time.  

Why does it take so long?

The transition of a Super fund to a new administrator is always a lengthy process, often taking over 12 months, commonly with a 6-7 week period of limited service. 

With so much data to move, it is impossible to do if investments are constantly changing and needing to be reconciled, so we have to freeze it at a point in time.  

There are 3 key activities:  

• Data Migration & Validation
  Moving data from one registry system to another involves millions of records and pieces of information. This includes not only member details but also transaction histories, investment options, contributions, and more.
  Each piece of data must be validated to ensure it’s accurate and up-to-date. If even a small amount of data is incorrect or misplaced, it could cause significant issues. 
  
  
• System Integration & Testing
  The new registry must be integrated with our systems so that call centre staff and any external agencies (like ATO) have visibility. 
  We’re conducting extensive testing to make sure all systems work seamlessly together. This testing often involves running dummy data through the system to see if everything is processed correctly. 
  
  
• Compliance & Regulation
  Superannuation funds are heavily regulated in Australia. Every aspect of the transition must comply with legal and regulatory requirements to protect members' interests. 

For more information, keep an eye on your emails and stay updated on the Super admin transition.