Australian Ethical Investment

We take into account your comments and suggestions when investment or other decisions are made.

Step 1

If you have a complaint about any aspect of our service or operations, please contact us.

Step 2

An initial response to your complaint will occur within five working days. For the managed funds, a written response will be provided within 21 working days. For superannuation, a written response will be provided within 90 working days.

Step 3

If the complaint is not resolved to your satisfaction, you have the right to complain to the appropriate external dispute resolution service free of charge.

The Australian Securities and Investments Commission (ASIC) also has an information line on 1300 300 630, where you can obtain further information about your rights.